OpenAI Hires Former Shopify Govt Glen Worthington
OpenAI has hired previous Shopify government Glen Worthington to guide products and buyer support.
Worthington beforehand worked as vice president of worldwide support at Shopify, top teams with thousands of staff who troubleshoot problems for the Canadian e-commerce firm’s thousands and thousands of merchants. He is the latest amongst a string of leaders in Shopify’s guidance corporation to leave.
Below Worthington’s leadership, Shopify embarked on a approach to place AI at the center of its get the job done with merchants. It aimed to make it easier for merchants to get answers to uncomplicated concerns devoid of possessing to entail Shopify workforce unless needed. Shopify’s get the job done with AI has incorporated huge language products, such as those produced by OpenAI.
Worthington was also earlier chief of team, reporting to Shopify’s previous COO, Toby Shannan.
At OpenAI, he will guide the Person Operations business, which collaborates with Gross sales, Item, and Engineering to ensure that firms applying OpenAI’s items have a very good working experience. OpenAI is hiring generalists and engineers to operate on that staff.
Associates for OpenAI and Shopify did not supply comment by the time of publication.
Worthington posted about his new gig on LinkedIn.
“The opportunity to be section of a thing this deeply critical to the earth could not be much more motivating for me, and I am grateful for the probability to operate along with some of the brightest minds developing assist devices for the most inventive customers on the earth,” he wrote. “The journey forward is not just about addressing present day worries, it’s about reimagining what help can be in the age of AI.”
Shopify’s Support group has undergone some management adjustments in modern months.
Jen Bebb, beforehand Shopify’s director of world merchant and product guidance, left the business in March when Worthington left. She has due to the fact joined WordPress VIP as vice president of international assistance. Clovis Cuqui, who beforehand led help as Shopify’s VP of merchant acceleration, introduced his departure in October.
In the course of his time at Shopify, Worthington assisted guide a undertaking called “Code Yellow,” intended to strengthen shopper-assistance amounts that had “deteriorated further than satisfactory ranges,” according to internal paperwork.
Shopify does not have any open roles listed in buyer assistance.
Worthington isn’t really the only Shopify chief to be a part of OpenAI in current months. Miqdad Jaffer, who led companywide AI initiatives as a director of product or service at Shopify, joined OpenAI’s solution staff members in March.
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